Geniere Aplin

Chairperson – Group Executive, Personal Injury

EMLife

GENIERE APLIN

Chairperson – Group Executive, Personal Injury

EMLife

 

Geniere Aplin has 19 plus years’ experience within the insurance industry, holds an Executive MBA from the AGSM and is a lawyer by trade. 

Geniere was the youngest appointed Executive General Manager at Suncorp and she has held senior executive roles and board positions both within the public and private sectors. She has managed up to 750 employees and has managed diverse portfolios including procurement and real estate, commercial and personal insurance, through to the banking strategy during the GFC. She also led WorkCover NSW (now icare) through its 2012 reforms and as a consultant in insurance scheme design and to private equity. Geniere has been the Chair of the Board of the Motor Accidents Authority in NSW and on several private and public sector Boards.

Geniere is a mother of a five year old who is focussed on transformational change, both personally and professionally and enjoys leadership, coaching and mentoring her teams and clients to develop or hone their skillsets to adapt to an ever-changing market.

Rachael Arnold

Partner

Hall & Wilcox

RACHAEL ARNOLD

Partner

Hall & Wilcox

 

Rachael is a partner within the general insurance team at Hall & Wilcox and has provided advice to the insurance industry for over 15 years. Rachael is a founding member of Hall & Wilcox’s Diversity, inclusion and Well-being committee and is currently involved in launching our most recent diversity and inclusion series on ‘’Disrupting the Status Quo”.

As to legal expertise, Rachael is recognised as a leading public liability lawyer in Doyles’ Guide to the Australian Legal Profession and has been acknowledged for the defence of public and product liability claims in The Legal 500 Asia Pacific.

Rachael advises insurers and corporates in the defence of public and product liability claims (both personal injury and property damage), professional indemnity claims arising from personal injury and on policy response.

Rachael advises a range of industry groups including hospitality, leisure, sport, retail, cleaning, security, commercial and residential property management, property owners, day care centres, churches, schools, allied health, and construction.

Rachael is a former Board Directors of the Women Sport Australia, a member of Women in Insurance, AILA and the Women Lawyers Association of NSW.

Hilary Bates

Chief Claims and Operations Officer

Zurich Financial Services Australia

HILARY BATES

Chief Claims and Operations Officer

Zurich Financial Services Australia

 

Hilary Bates was appointed as Chief Claims Officer in August 2016. Hilary is responsible for leading Zurich’s Australian and New Zealand General Insurance Claims Operation, which is focused on delivering an outstanding claims service to our customers.

Prior to joining Zurich, Hilary held senior claims management roles at QBE, including Head of Long Tail Claims and Head of Strategy and Technical. She worked in the USA for seven years gaining valuable and varied experience across complex claims and senior claims management roles. Hilary started her career in private practice working within insurance, risk management and litigation practice groups.

Since joining Zurich, Hilary has driven revised operating models for Motor and Property Claims, improving customer service delivery with the outcome of a 135% improvement in TNPS scores over two years. This has included re-engineering business processes and solutions for administrative tasks, the implementation of robotics and automation, the upgrade to functionality of customer reporting, and the introduction of new vendor partners. Under

Hilary's leadership, Zurich has launched the Priority Repair Service offering a straight through motor repair solution to insureds and third parties, and the Priority Settlement Service fast-tracking property damage claims under $30,000.

Hilary is currently overseeing the build and implementation of a new claim system for Zurich Australia.

Hilary holds a Bachelor of Arts (Archaeology), Bachelor of Laws (Honours), and Master of Laws from the University of Sydney and is admitted to practice law in New South Wales. 

With over 15 years working in the insurance industry, Hilary is passionate about claims and delivering on the promise to Zurich’s customers.

Deanne Bradley

Executive Director – People and Culture

Gallagher Bassett

DEANNE BRADLEY

Executive Director – People and Culture

Gallagher Bassett

 

Deanne Bradley is the Executive General Manager – People and Performance for Gallagher Bassett. Leading the People and Performance team, Deanne’s priority is to ensure the people frameworks, process and tools best support the strategic objectives of the business relating to growth and transformation.

Deanne has extensive experience as a senior HR leader, with a proven track record setting and executing HR strategy and organisational development initiatives for medium to large state, national and international businesses across a breadth of industries.

Prior to joining GB, Deanne’s most recent position was working as Regional People Leader for Aurecon.

Deanne also has a Bachelor of Behavioural Science, Organisational Psychology Degree.

Catherine Carlyon

Head of Claims Asia Pacific

AXA XL

CATHERINE CARLYON

Head of Claims Asia Pacific

AXA XL

 

Catherine took up her current role as Head of Asia Pacific Claims in January 2017, responsible for all aspects of the claims organization across the region. Prior to this, Catherine was Chief of Staff for Global Claims, having worked with XL Catlin in Global Claims Management for 11 years.

Catherine joined XL Catlin in the aftermath of the 2005 Hurricanes, and one of her first responsibilities was to establish a more robust Catastrophe Response across the organization, much of which still exists today.
A qualified Chartered Accountant, Catherine spent 10 years with KPMG, accounting and consulting on organizational, finance and process matters with Insurance Companies during which time she lived and worked in the UK, Australia and US. Catherine holds a BA Hons in Biological Sciences from St. John’s College, Oxford.

Catherine is also passionate about inclusion and helped establish AXA XL’s Inclusion Committee in Australia, focused on promoting a diverse and inclusive workplace, and also heavily involved in the annual Lloyd’s Diversity & Inclusion Festival.

She is a keen new bee-keeper and is based in Sydney with her husband and two children.

Matthew Curll

Partner

Hall and Wilcox

MATTHEW CURLL

Partner

Hall and Wilcox

 

Matthew is a senior partner at the national firm Hall & Wilcox who has been practicing as lawyer for 26 years.

Matthew holds the following leadership roles:
- Member Executive Leadership Team (ELT);
- Head of National General Insurance Practice;
- Lead Partner National Financial Services and Insurance Industry Group

Outside of the firm Matthew holds or has recently held various positions in governance roles:
- Chair of NSW Home Building Warranty Insurance Scheme Board
- Chair Home Building Advisory Board
- Board Member NSW Architects Registration Board
- Board Member Manly LSC
- Trust Manly Rugby Foundation

He is also a regular presenter at various industry seminars including chair at the annual AILA Liability Insurance Conference.

As well as the leadership positions, Matthew’s legal practice includes D&O, EPL/MPL and professional indemnity coverage, claims and disciplinary, building, construction and mining related public liability and professional indemnity claims, first party and third party liability coverage counsel and risk management advice.
His insurance memberships include the Insurance Institute of Australia, the Australian Insurance Lawyers Association, Women in Insurance and the Australian Professional Insurance Group. Matthew is a recommended professional indemnity lawyer in NSW in Doyle’s Guide to the Australian Legal Profession.

Matthew leads through a values based approach in accordance with the firm’s core values of authenticity, excellence, respect of everyone at all levels, innovation and collaboration. He is a strong Champion of Leadership Diversity and in particularly in supporting an environment that creates at least an equal opportunity for women for promotion, success and happiness in leadership roles.

Gillian Davidson

Partner

Sparke Helmore Lawyers

GILLIAN DAVIDSON

Partner

Sparke Helmore Lawyers

 

Gillian is a senior partner specialising in general commercial insurance with a focus on liability claims, including property and personal injury. With a reputation for achieving strong outcomes for her clients through her pragmatic and commercial approach, she manages some of the firm’s most strategic client relationships and seeks to find new ways to deliver the very best legal services. Disruption, innovation and transformation are front and centre of the conversations that she has with her clients and team as they seek to respond to the rapidly changing legal and financial services markets.

Gillian is passionate about diversity and inclusion, particularly in relation to gender equity and challenging unconscious bias. She has spent more than a decade championing improved outcomes for women in law, exploring the push/pull factors leading to women lawyers falling out of the talent pipeline and promoting the need for male champions from the most senior ranks of the partnership. As a Sparke Helmore partner, board member and Chair of the firm’s Diversity & Inclusion Advisory Committee, she was instrumental in creating the Six Degrees network that supports Sparke Helmore's community of women both professionally and personally through networking, leadership, mentoring and collaboration. Unapologetic and impatient for change, Gillian has every intention of using her position and influence to continue to shape the changes and culture that enables women to flourish.

Simone Dossetor 

Chief Operating Officer 

Munich Re

SIMONE DOSSETOR 

Chief Operating Officer 

Munich Re

 

Simone is the Chief Operating Officer for Munich Re in Australasia where she is the strategic representative and owner of business supply topics including HR, IT, facilities and projects for Australia and New Zealand.  Her focus is on delivering the operational platform and capabilities that will support the Life and Non-Life business units in delivering innovation opportunities and client solutions.  Simone also has management responsibility for the GLA business run-off and the local reporting line for Corporate Insurance Partners (CIP).

An experienced Executive leader specialising in the General insurance industry, Simone has over 20 years’ experience in Insurance and eight years management consulting experience in both Australia and UK, delivering a variety of strategy and business consulting engagements.  Simone has experience across a broad range of roles including Claims, Information Technology, Acquisitions, People & Culture, Strategy and Business Transformation. 
 
Simone is a Senior Associate at ANZIIF, a Graduate Member of the Australian Institute of Company Directors. She holds a Bachelor of Economics and Bachelor of Laws from University of Sydney and an MBA from AGSM (University of New South Wales).  Simone was also the winner of the ANZIIF Peter Corrigan International Scholarship in 2012 and was a member of the ANZIIF Women’s Council from 2013 to 2017.

Louise Dwyer

Executive General Manager, Channel Optimisation and Major Programs 

Suncorp

LOUISE DWYER

Executive General Manager, Channel Optimisation and Major Programs 

Suncorp

 

Louise Dwyer joined Suncorp in September 2010 as the Executive General Manager Organisation Design & Development, Human Resources with the goal of lifting the productivity of the Suncorp workforce through proactive workforce design and development.  

In 2014, she was appointed to the role of Executive General Manager, Human Resources accountable for designing and implementing a People Strategy designed to transform Suncorp’s Personal Insurance business.

More recently Louise joined the Customer Marketplace team as Executive General Manager of Projects, Risk and Optimisation.  This new function is accountable for the successful implementation of the Customer Marketplace Program of work, efficiency and effectiveness of the distribution channels and the Customer Marketplace 1st Line of Defence.

With over 30 years of Business and Human Resources Management experience, Louise’s experience covers all aspects of the People Function from Strategy Development all the way through to measuring return on investment.   

Before joining Suncorp, Louise worked with Kelly Services as the HR Director, with Lloyd’s International as Program Manager, leading a project team to successfully integrate HBOSA with Lloyd’s Banking Group. Prior to this, Louise spent 20 years at Westpac Banking Corporation in various roles in the Consumer and Business Bank.

Louise has completed the Harvard Business Leader Program, International Consortium for Executive Development (Switzerland) and more recently INSEAD Business School. 

Linda Ellis

Group Company Secretary and Corporate Counsel

Steadfast Group Limited

LINDA ELLIS

Group Company Secretary and Corporate Counsel

Steadfast Group Limited

 

Linda is Group Company Secretary & Corporate Counsel, a member of the Group Executive and Key Management Personnel, at Steadfast Group Limited, an ASX 200 company in the insurance sector. Linda liaises extensively with the board, is responsible for ASX compliance, corporate governance and provision of legal advice. As part of her role, Linda is involved in strategic planning, major projects, risk management, stakeholder liaison, disclosure to the market, generating growth and improving financial performance.

Linda is a director of a number of Steadfast’s businesses. She is also on the board of Abbotsleigh School for Girls (where she also serves on the Governance and Risk Management Committee). Mosman Church of England Preparatory School and not-for-profit Heads Over Heels which supports female entrepreneurs.

Richard Enthoven

Founder and CEO

Hollard Insurance

RICHARD ENTHOVEN

Founder and CEO

Hollard Insurance

 

Richard Enthoven is the Founder of The Hollard Insurance Company and the co‐founder of Greenstone Ltd. He currently serves as the Chief Executive Officer of The Hollard Insurance Company.

Richard is also a director, and the President, of the Insurance Council of Australia. He also serves on the Advisory Board of Head Over Heels, a not‐for‐profit organisation that supports a portfolio of high‐potential women‐owned businesses.

Richard holds a Master of Science from the London School of Economics and a Bachelor of Arts from the University of Southern California.

Susan Karson

Chief People Officer

MLC Life Insurance

SUSAN KARSON

Chief People Officer

MLC Life Insurance

 

As Chief People Officer, Susan Karson leads the People function for MLC Life Insurance and is responsible for strengthening our performance culture by  developing and implementing strategies and programs in leadership, talent management, capability,  performance and rewards, inclusion and diversity and wellbeing and safety. In this role Susan also supports the CEO and the Board with culture, executive remuneration and performance.

She has extensive experience in business and cultural transformation including re-organisations, new business set up, new operating models, simplification, M & A. and regulatory change gained in the banking, wealth management, life insurance and education sectors.

Susan previously held  the position of Chief People, Marketing & Corporate Affairs Office where she was responsible for People, Marketing and Brand, Communications and Corporate Affairs.

Before joining MLC Life Insurance Susan worked at NAB for 11 years, and held a number of executive leadership roles including General Manager, People Business Banking, General Manger, People NAB Wealth, General Manager, People Wholesale Banking,  and Head Of People Global Products.  Susan joined NAB in 2005 as People & Culture  Business Partner for Global Markets. 

Prior to joining NAB, Susan spent five years at CBA and held various roles in human resources in the Institutional & Business Bank, Colonial Wealth Management and  Financial and Risk Management divisions.

Susan is a graduate of the Australian Institute of Company Directors. She also holds a Bachelor of Arts in Economics/ Political Science from the University of New South Wales,  Graduate Diploma in Education from the University of Sydney, Graduate Certificate in Personal Management from the Sydney Institute of technology.  She is a member of the Australian Human Resources.

Georgette Nicholas

Chief Executive Officer

Genworth Mortgage Insurance

GEORGETTE NICHOLAS

Chief Executive Officer

Genworth Mortgage Insurance

 

Georgette became Chief Executive Officer in February 2016 after four months as Acting Chief Executive Officer following joining the business as Chief Financial Officer in February 2014. Georgette was appointed Managing Director in May 2016. Georgette brings more than 30 years of financial and industry experience to the role including her extensive global experience in lenders mortgage insurance.

In her prior role as Chief Financial Officer, Georgette has effectively leveraged her financial acumen, industry experience and leadership skills across finance, audit, controllership, strategy, actuarial and investor relations. She has a deep understanding of the mortgage insurance business both in international markets as well as the United States having worked with Genworth for over ten years.

Previously, Georgette worked as Senior Vice President, Investor Relations, Public Relations and Rating Agencies with Genworth Financial Inc. Other senior roles she has held at Genworth include Chief Financial Officer, US Mortgage Insurance where she was a key member of the management team leading the business through the economic downturn in the US housing market and the GFC, and Global Controller for both US Mortgage Insurance and International Segments.

Before joining Genworth in 2005, Georgette was a Director at Deloitte & Touche providing services to companies in the insurance, real estate and broadcasting industries. Earlier in her career, Georgette worked with Freed Maxick Sachs & Murphy, a top 100 accounting firm, in Buffalo, New York where she focused on audit, acquisitions and mergers, tax and strategic financial planning and prior to this as an Internal Auditor at ITT Corporation.

Georgette has a Bachelor of Science in Accounting from the University of Bridgeport, Connecticut and is a Certified Public Accountant and Chartered Global Management Accountant.

Kristy Pownall

Head of HR

CHU Underwriting Agencies

KRISTY POWNALL

Head of HR

CHU Underwriting Agencies

 

Kristy is a HR professional with 15 years experience setting up and leading HR functions across APAC and Europe. She has worked successfully across a range of sectors including professional services, IT, Media and Insurance. She has enabled organisations move through periods of rapid growth and change through a hands on mentality and strategic focus.

Kristy is determined that the people function add real business benefit and is passionate about developing leadership teams in order to enable growth, change and create an inclusive culture in which people love to work.

Sylvia Quang

President

NSW Committee of Young Insurance Professionals

SYLVIA QUANG

President

NSW Committee of Young Insurance Professionals

 

Sylvia Quang is a Special Counsel in HWL Ebsworth's Sydney insurance practice. Her key expertise is in life insurance. Sylvia's practice also includes public liability, personal injury, professional indemnity, property damage and general insurance matters. She joined HWL Ebsworth in 2016, after working in a strata and property specialist firm for 6 years, with a diverse practice in debt recovery, insurance, insolvency, and strata and property disputes.    

Sylvia has acted for major insurers in claims investigation, fraud and assessing disputes, coverage and indemnity issues, non-disclosure disputes, and claim recoveries and settlement. She regularly provides practical training sessions to clients on the application of the law and claims handling. Sylvia is particularly skilled in litigation, and was involved in a long running dispute spanning across 12 separate proceedings in NSW and Federal jurisdictions, which culminated in a successful application pursuant to the Vexatious Proceedings Act 2008 (NSW).

Sylvia is also the President of the NSW Committee of the Young Insurance Professionals Australia and New Zealand (YIPs). She is responsible for developing strategies to further YIPs' local growth and exposure in the industry. Sylvia is passionate about showcasing the insurance industry as a career of choice of students and graduates, and providing opportunities and education for young professionals in insurance.

Mimi Shepherd

General Manager Actuarial and Analytics

Allianz Australia

MIMI SHEPHERD

General Manager Actuarial and Analytics

Allianz Australia

 

Mimi Shepherd heads up Allianz’s Workers Compensation Actuarial & Analytics team.

Prior to joining Allianz in 2015, Mimi worked in general insurance consulting, providing actuarial advice to regulators, insurers and self insurers for over a decade.

Mimi is a Fellow of the Institute of Actuaries of Australia.

Lisa Sweeney

Chief Executive Officer

Business in Heels

LISA SWEENEY

Chief Executive Officer

Business in Heels

 

 

Lisa has held various senior roles with Target, Spotlight and Best and Less.  The wealth of experience she gained in those corporations is now enabling her to network her way around the globe with Business in Heels.  On a daily basis she connects with women who are overcoming their fears and carving out amazing businesses. 

Emma Thomas

Chief Executive Officer

Achmea Australia

EMMA THOMAS

Chief Executive Officer

Achmea Australia

 

Emma has extensive experience in the agricultural and financial services industries; over the last 10 years Emma has held senior leadership roles at New Zealand-based agricultural insurer FMG and prior to that an executive role in a New Zealand IT solutions company, and audit roles with Deloitte.

Originally from New Zealand, Emma has a strong affinity with agribusiness through her family and financial services background. Having witnessed first-hand the devastating impacts of natural disasters on the farming community, Emma understands the role a specialist rural insurance partner can provide in supporting the primary producers sector. As a mother and CEO, Emma is a passionate advocate for gender equality. Women only make up 2.3% of CEOs in Australian agribusinesses, and Emma is that 2.3%. The statistics in the insurance industry paint a similar and confronting picture.

Emma firmly believes it’s vital for individuals as well as organisations – both the public and private sector – to consider practical ways how we can embrace the largely untapped economic potential of female leaders in insurance and agriculture.

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